University of Connecticut Athletics
Online Seat Upgrade & Add-On Process General Information
GENERAL INFORMATION
Basketball
2026-27 season ticket holders for menโs and womenโs basketball will have the opportunity to take part in an online seat relocation/upgrade or add new seats process from July 27-31.
Season tickets must either be paid in full or signed up for a payment plan by June 12, 2026 to be included in the process.
Seat selection times are in order of Husky Athletic Fund priority point totals earned as of June 30, 2026 priority point deadline.
Hockey
2026-27 season ticket holders for men's hockey will have the opportunity to take part in an online seat upgrade & add-on process to:
- Upgrade season ticket seats
- Add additional season tickets
The online seat upgrade & add-on process will take place March 3-4 as a benefit to all season ticket holders that is a simple and user-friendly process.
Season tickets must either be paid in full or signed up for a payment plan by February 20 to be included in the seat upgrade & add-on process.
Any associated scholarship seat donations must be paid in full by February 20 to be included in the seat upgrade & add-on process.
Men's hockey seat upgrade & add-on times are based on Husky Athletic Fund priority point totals. To increase your priority point totals and boost your seat upgrade & add-on time, consider:
- Making a philanthropic gift to UConn Athletics by February 20
- Purchasing new season tickets and paying in full any associated scholarship seat donation for football by February 20
FAQ
Who can use the online seat upgrade & add-on process?
Basketball
ยท Season ticket holders who renew by June 12, 2026
ยท Renewing season ticket holders can retain their same seats from the previous season and have the option to upgrade/relocate or add seats during the online process.
ยท Timeslots are in order of Husky Athletic Fund priority points as June 30, 2026.
ยท The online process begins Monday, June 27 and ends Friday, June 31, 2026.
Men's Hockey
- All season ticket holders who renew or purchase by February 20, 2026
- Renewing season ticket holders can retain their same seats from the previous season and have the option to upgrade or add seats during the online process.
- Timeslots are in order of Husky Athletic Fund priority points as of February 20, 2026.
- The online process begins March 3 and ends March 4, 2026.
Football
- For the 2026 football season, there will not be an online seat upgrade & add-on process. Should season ticket holders wish to adjust season ticket locations, please contact us and we will be happy to assist.
How do I use the online process?
Ticket holders will receive an email detailing your selection date and time. Follow the step by step instructions provided in the email during your selection. However, to ensure you are familiar with the site and its operation, please log in and navigate around before your selection time begins.
Step by step instructions can also be found below.
What if I am unable to go online during my selection time?
If you are unable to go online during your selected date and time, please call 877-AT-UCONN (877-288-2666) M-F 9 a.m. - 4:30 p.m. Choose Option 1 for Ticket Sales and Service, 2 for Ticket Operations and 3 for Husky Athletic Fund
If I do not want to change my seats, do I have to log in?
If you are a renewing season ticket holder, you are not required to upgrade or add seats. The process is optional.
Is the timer at the top of the page the time I have to select seats?
The timer indicates how long you may hold seats in your account after initially selecting them. If you do not complete the transaction within 30 minutes, the system logs you out and you will need to log back in to start over.
How much time do I have?
You are welcome to access the system any time after your initial selection date and time until the seat upgrade & add-on process concludes. Please note a new customer will enter the system every few minutes. If you see activity in the system during your selection period, it is another customer with an earlier selection time who has not completed their selections. For optimal seat selection choice, it is recommended to access the system and select your seats during your designated seat selection time.
TECHNICAL ISSUES
What do I need to do?
We apologize for this inconvenience. Please call 877-AT-UCONN (877-288-2666) M- F 9 a.m. - 4:30 p.m. Choose Option 1 for Ticket Sales and Service, 2 for Ticket Operations and 3 for Husky Athletic Fund
Is there a recommended browser I should use?
At this time, the technology we are using tends to work best with the Google Chrome or Firefox browsers, rather than Microsoft Edge, etc. If your virtual venue page seems to take a long time loading, try switching to the Google Chrome or Firefox browser. If you do not have either, or you continue to have problems, please call 877-AT-UCONN (877-288-2666) M-F 9 a.m. - 4:30 p.m. for assistance. NEW THIS YEAR, the site is compatible with smartphones.
The payment screen pop-up is blank. How do I pay?
To pay for your seats, please log in to your online account by clicking here or promptly call 877--AT-UCONN (877-288-2666) M-F 9 a.m. - 4:30 p.m. to process payment.
I was prompted to pay but there is no visible payment screen. Are my seats still secure? And if so, how do I complete my transaction?
Your seats are still held for a limited time, but the purchase process does need to be completed. To pay for your seats, please promptly log in to your online account by clicking here or call 877-AT-UCONN (877-288-2666) M-F 9 a.m. - 4:30 p.m. to process payment.
I've selected my new seats, but I'm not able to drop my current seats. What do I do?
Keep going, you're almost there! Continue to the Review page. You will then be able to select and deselect seats to finalize your order.
I have logged in and it will not let me make any changes. Why is this happening?
Please refer to the countdown timer on the left side of the screen. The countdown timer will let you know when it's your turn to participate in the online process. If the timer has not reached zero, it is not yet your selection time.
The screen says that it is 'loading my experience,' but I see nothing. What is happening?
Please clear your cache. You do this by pressing Ctrl + F5 at the same time.
ASSISTANCE
If you have any questions or need assistance, please contact the UConn Athletics Ticket Office by email at athtickets@uconn.edu, chat online at UConnHuskies.com, or by phone at 877-AT-UCONN (877-288-2666) M- F 9 a.m. - 4:30 p.m. Choose Option 1 for Ticket Sales and Service, 2 for Ticket Operations and 3 for Husky Athletic Fund
STEP BY STEP INSTRUCTIONS
Step 1 - At the start time listed in your email, log in to your season ticket account at UConn Ticket Account using your e-mail and password. Click RELOCATE/UPGRADE OR ADD NEW BASKETBALL SEASON TICKETS (for basketball) or Upgrade or Add New Men's Ice Hockey Season Tickets (for hockey) to enter the virtual venue and begin your selection process.
Step 2 - Click on a section to view its available seats or select the filter button to show you where your selected quantity of tickets are available. Sections that are green have available seats, while sections that are red do not; yellow sections only have single seats remaining.
Step 3 - ADD SEATS TO CART - click on a seat to add it to your cart.
Place Order: You will be taken from the virtual venue to your UConn Tickets account. You should be automatically logged in. If your changes require a payment, complete the payment information then click FINALIZE YOUR ORDER. Once your account payment is finalized, you will receive an email confirmation for your records. Even if your changes do not require a payment, you must click FINALIZE YOUR ORDER to complete the process. Otherwise, the new seats you selected will be removed from your account and released back into inventory. All transactions for new or upgraded seat selections must be paid in full at this time. Previously established payment plans for season ticket renewals or new orders will not be affected.
If you encounter any problems or require additional assistance, please visit our informational and FAQ page or call 877-AT-UCONN (877-288-2666) M-F 9 a.m. - 4:30 p.m. Choose Option 1, 2 or 3.
